Security Concerns
When selling on eBay, expect a rash of emails
attempting to get your password. Expect emails which look like they are from
eBay and from PayPal.
The emails will say something like your
verification of account information is required or your account will be frozen.
Or that if you do not respond, your account will be removed from the list of
approved sellers.
All of this is garbage. The people who do this have
nothing better to do than to try to steal from you. Consider it like
shoplifting.
So the best procedure to follow is to NEVER give
out your confidential information in response to any email of any kind.
NEVER give out your confidential information to
anyone on the telephone.
When you do receive a suspicious email, and every
one will seem suspicious eventually, do the following:
Click on the Forward button in your top tool bar.
Enter this email address to send the email to:
Shortly thereafter you will receive an email
telling you what to do. Here is a copy of that email currently in use:
Hello,
You may have received a message attempting to solicit a transaction
outside of eBay or a message sent in an attempt to obtain your account
password or other sensitive information.
We recommend that you ignore all offers received through email that ask
you to complete a transaction outside of eBay. Please make sure that you
are the confirmed winning bidder on a listing before sending money to
anyone and make certain that you are dealing with the actual seller and
not someone else. eBay only recognizes the seller and the winning bidder
that appear on the listing page at the end of the listing.
Do not use instant cash wire transfer services such as Western Union and
MoneyGram when paying someone you don't know and decline sending payment
in cases where these are the only methods of payment offered by the
seller. Generally, if payment is sent using an instant cash wire
transfer service and the item is not delivered as promised, no recourse
is available for recovering funds. More information on the benefits and
risks of individual payment methods can be found at:
http://pages.ebay.com/help/pay/payment.html
More information on Spoof and Phishing emails:
Messages known as "spoof" or "phishing" emails are sent by
third parties
in an attempt to obtain your account password or other sensitive
information such as credit card numbers. If you receive an email about
your account that appears to be from eBay, check My Messages in My eBay.
If the same email is not in My Messages, its fake. Do not respond to
the sender.
To learn more, take the Spoof Tutorial at:
http://pages.ebay.com/education/spooftutorial
Additionally, you can help protect yourself from fake eBay and PayPal
Web sites by downloading the eBay Toolbar with Account Guard. The eBay
Toolbar with Account Guard is free and offers the following benefits:
1. An indicator that shows when you are on an eBay or PayPal Web site or
a known spoof (or "phishing") site.
2. Buttons to report fake eBay Web sites to us.
3. A password notification feature that warns you when you may be
entering your eBay password on an unverified site.
To learn more about the eBay Toolbar with Account Guard go to
www.ebay.com, and click on the "eBay
Toolbar" link at the bottom of the
page.
Regards,
eBay SafeHarbor
Investigations Team
Then some time later you will receive a
confirmation email telling you the message you received was not from ebay or
paypal. Here is a sample of what it will look like:
Thank you for contacting us about a potential fraudulent (spoof) email
or Web site. We will investigate this situation immediately and inform
you of the results in a separate email. If you are reporting an email or
a Web site that is asking for personal financial information, it is best
to assume it is fake until you receive a response from us.
In order to reply as quickly as possible, we are sending you an
automated response about the following topics:
1. IDENTIFYING FAKE EMAILS AND WEB SITES
2. USING EBAY TOOLBAR WITH ACCOUNT GUARD
3. PROTECTING YOUR ACCOUNT AND INTERNET SECURITY
Please submit other questions or concerns through our Contact Us System,
which can be accessed by clicking on the "help" button on the top of
any
eBay page. This allows us to dedicate our resources appropriately.
1. IDENTIFYING FAKE EMAILS AND WEB SITES
The best defense against fake emails and Web sites is learning how to
spot them. You can learn more about fake emails and Web sites through
our Spoof Tutorial at the following Web page:
http://pages.ebay.com/education/spooftutorial/
You can also use My Messages (located at the top of the My eBay page) to
detect Phishing emails. If an email from eBay affects your eBay account
or asks for personal information, it's now in My Messages. Any email
sent to your registered eBay email address from eBay that concerns your
account or requests personal information will now appear in My Messages.
2. USING EBAY TOOLBAR WITH ACCOUNT GUARD
One of the best tools to protect yourself from fraudulent (spoof) Web
sites is eBay Toolbar with Account Guard. The Account Guard feature
indicates when you are on an eBay or PayPal Web site and warns you if
you are on a known spoof site. To learn more about eBay Toolbar with
Account Guard open a new browser and type www.ebay.com/ebay_toolbar
into
the address bar.
3. PROTECTING YOUR ACCOUNT AND INTERNET SECURITY
We recommend that you keep your browser, operating system, and virus
protection software up to date. Check for updates at the "Windows
Update" link on www.microsoft.com
and scan your computer for viruses
often.
If you think your personal information has been compromised in any way,
you should take immediate steps to change your eBay, PayPal, and email
passwords. You should also contact your bank to see if there has been
any suspicious activity on your account. You can find more information
about protecting your identity at the following help page:
http://pages.ebay.com/help/confidence/problems-identity-theft.html
Thank you again for sending us your report. We appreciate your efforts
to keep eBay and PayPal safe.
Regards,
eBay Trust & Safety Team
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